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06/18/16 – Happen to be a loyal, frequent flyer consumer for over 30 years. I h ave in no way seen these poor buyer service and apathetic attitudes from AA personnel. At this time sitting down at Miami International, on a clear sunny saturday early morning, touring with 2 younger small children wanting to get to Asheville on your own Airways (file locator: WCEARA), but our flight to Charlotte was right away delayed, leading to us to miss our flight to Asheville, all other flights are whole, we have been despatched Back again through protection because your employees at the gate couldn’t (or wouldn’t), help us (which was enjoyable), then needed to run again In advance of we could get on the ticket counter as the flight departure was bumped again up!

My husband And that i not long ago took a visit on the Virgin Islands and returned on 3/eleven/13. Our Flight dwelling on American Eagle flight 4891 was delayed for acquire-off from St Thomas to San Juan. We had been designed to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in Big apple after a two hour layover. We were reassured in St. Thomas that we would make our connection and that the plane would watch for the connecting passengers. Whenever we arrived in San Juan we discovered our flight experienced presently taken off. In trying to take care of this we were being scolded for visiting the wrong counter (We had been sent by an American Eagle worker towards the American ticket counter). Astonishingly even though, Regardless that we had committed that “faux pas,” he was capable of print a Jet Blue ticket from his American terminal! Luckily we ended up ultimately on our solution to our vacation spot – JFK in New York. After we questioned about our baggage the American agent in San Juan wasn’t absolutely sure what to inform us. He explained they'd most likely skipped the flight to JFK likewise but to examine once we arrived there. As we expected, our bags did not comply with us to New York so we submitted a claim and ended up despatched on our way back to Lisbon, CT 3 hours far from Ny. Another early morning, on three/eleven/thirteen, we identified as American Airlines about our luggage and that’s exactly where the runaround began. We have been originally told that our bags Must have manufactured it to JFK that early morning but they might not inform.

I believed there being a plan for overweight men and women. I was up from the window your complete trip.I paid for my seat but because it turned out I actually didn’t have one particular. With the Outdated Piedmont even now flying imagining American would do superior, unsatisfied throughout.

So, we landed in An additional town, stayed the evening there, and then flew in An additional Aircraft. We ended up all established to go, after which they instructed us we couldn’t go everywhere because of “Mechanical Challenges.

A considerable percent of your flying community have conservative views, like in excess of 50%. The cure of Glenn Beck more than the weekend has been transmitted to nearly 5 million folks currently and remains spreading.

I not too long ago took a flight from JFK to St Thomas on a Saturday 8 am flight and experienced essentially the most helpful, productive knonwledgable flight attendant she was terrific. I'd like to many thanks her for earning my vacation more pleasing.

Discover issues calling AA reservation by phone, its often fast paced and unattainable to talk to the reservation staff members, at the time contacted. Would favor to communicate by e-mail, make sure you give me an e mail address of Ecuador Reservation Department. Many many thanks.

Hello my name is larneta And that i flew with American Airways for the first time to perform a suprise bridal shower for my best friend,but when I landed my baggage was not why not try these out there.they despatched my baggage to Wisconsin. Ihad Anything for that suprise bridal shower in Those people luggage.I couldnt discover why they in which in Wisconsin and I didnt care I just wanted them to become the place I had been straight away.So I had to cancel all the things. All her family and his friends and family.I was actually crying from the airport she didnt even know I was there I arrived early only for the suprise.

under no circumstances at any time received this kind of very poor service and a business that merely doesn’t treatment about there spending consumers

AA missing my baggage in Miami by not owning it with me on my flight to Talahassee, Fl and After i lodged a complaint they gave me a file locator to examine standing. It took 3 times to obtain my baggage and I needed to travel to Panama Town Aprt to obtain my baggage following Tallahassee Aprt acquired it and despatched it to Atlanta then to Computer system by Delta.

I'm sorry to say that our working experience with the AA counter in Newark was under stellar – Of The 2 buyer service reps in the counter assisting passengers checking in, a person focused her time for you to ONLY Top quality travellers, and another woman looked as if it would do as little as possible – as well busy stressing about what everyone else was performing – all besides what she could possibly be performing! As the road grew extended, the much less interested she turned, and her Perspective was horrific – It took us much less the perfect time to get into the Airport than it did standing in line to examine in! (more than an hour or so with only four people before us). By the point we stepped up on the counter – a completely new representative acquired on board – we had to “tranquil ourselves down” – you could picture how another forty or so people today began to really feel guiding us! While you continually try to tell us, you “treatment” concerning the passenger, and this individual could use a bit of Mindset adjustment – or discover her A different situation!

I traveled not too long ago on your own airlines and skilled a distress on Flight us3861 Tuesday oct. 8th 2015 . The air-con wasn’t Performing and because of my bronchial asthma it was warm And that i felt humorous.

My problem is usually that AA lengthy responded to my problems and lies about explanations the I used to be bumped of flight.

I recognize that it could be some time before USAIR and American application might be synched. But, there isn't a reason behind your brokers to be so disconnected.

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